OUR POLICIES
PLEASE READ VERY CAREFULLY

We are very proud of our creations. We take special care in packing and shipping.However, you must remember that once we ship your purchase. A lot of not so caring people will be handling your item! At times things can become lost,or damaged. Once the items leave our control. We ship by U.S.Priority Mail Only!

We highly recommend the following: Required Insurance: costs an additional $1.30 for the first $50 of purchases, insurance rises with the cost of the item. Claims of Breakage or items Lost in the Mail are only covered with the purchase of insurance. We do not claim any responsibility for this item once it has left our possession. Unless you purchase insurance !
Delivery Confirmation: We provide free of charge. Claims of Breakage or items Lost in the Mail are only covered with the purchase of insurance. Delivery confirmation only lets you, And us know the item has arrived to you. It does not cover replacement of lost or damaged items! SIGNS 15 DAY RETURN FROM THE DATE OF DELIVERY CONFIRMATION TO YOU. ONLY ON STOCK NON PERSONALIZED SIGNS,COFFEE TABLES,HEADBOARDS. CUSTOM COLOR SIGNS,PERSONALIZED ITEMS , TABLES, ETC. ARE NON RETURNABLE.IF YOU PURCHASED INSURANCE AND YOU PREPAY RETURN SHIPPING TO US WE WILL REPLACE THE ITEM AND SHIP IT BACK TO YOU AT NO CHARGE. THE RETURNED ITEM MUST BE RETURNED TO US IN THEIR ORIGINAL SHIPPING CARTON. BEFORE RETURNING ANY ITEMS YOU MUST CONTACT US YOU CAN DO THIS BY EMAIL SALES@ISLANDTROPICALGIFTS.COM OR BY PHONE 1-772-285-1316 ITEMS MUST BE RECIEVED BY US 15 DAYS FROM DELIVERY CONFIRMATION TO YOU. PLEASE INCLUDE A COPY OF ANY EMAILS YOU HAVE SENT US WITH YOUR RETURN. All refunds are subject to 15% restocking fee Shipping/Return-shipping costs are not refundable No return/exchange/warranty after 15 days.Of delivery confirmation! NO Exceptions! Thank you for your patience and business! ALL ITEMS MUST BE SHIPPED BACK TO US WITH INSURANCE. THIS IS FOR YOUR PROTECTION AS WELL AS OURS. AT TIMES ACCIDENTS DO HAPPEN DURING SHIPPING. SORRY NO RETURNS ON SPECIAL ORDERED PERSONALIZED SIGNS OR COFFEE TABLES OR HEADBOARDS.OR SPECIAL COLOR REQUESTED SIGNS. ITEMS SHIPPED TO YOU WHICH ARE DAMAGED DURING SHIPPING WILL BE REPLACED OR REPAIRED. AT OUR OPTION. IF YOU HAVE PURCHASED INSURANCE. YOU MUST NOTIFY US WITHIN 3 DAYS OF DELIVERY CONFIRMATION IN WRITING. OF ANY SAID SUCH DAMAGE. DAMAGED ITEMS MUST BE RETURNED TO US WITHIN 15 DAYS OF DELIVERY CONFIRMATION! DAMAGED ITEMS MUST BE RETURNED TO US IN THEIR ORIGINAL SHIPPING CARTON. FAILURE TO DO SO. RESULTS IN YOUR LOSS OF CLAIM. CUSTOM ITEMS SORRY, NO RETURNS ON SPECIAL ORDERED ITEMS. UNLESS ITEM HAS BEEN DAMAGED DURING SHIPPING. DAMAGED ITEMS WILL BE REPLACED IF YOU PURCHASED INSURANCE! YOU MUST NOTIFY US IN WRITING, WITHIN 3 DAYS FROM DELIVERY CONFIRMATION. EXPLAINING SUCH DAMAGE. DAMAGED ITEMS MUST BE RETURNED TO US WITHIN 15 DAYS FROM DELIVERY CONFIRMATION! DAMAGED ITEMS MUST BE RETURNED TO US IN THEIR ORIGINAL SHIPPING CARTON FAILURE TO DO SO. RESULTS IN YOUR LOSS OF CLAIM. BEFORE RETURNING ANY ITEMS YOU MUST CONTACT US YOU CAN DO THIS BY EMAIL SALES@ISLANDTROPICALGIFTS.COM OR BY PHONE 1-772-285-1316 All refunds are subject to 15% restocking fee Shipping/Return-shipping costs are not refundable No return/exchange/warranty after 15 days of delivery confirmation. NO Exceptions! BECAUSE WE USE DIFFERENT ITEMS FROM DIFFERENT SUPPLIERS. PARROTS ,CLOCKS, SURFBOARDS AND OTHER SMALL DECORATIVE ITEMS MIGHT APPEAR DIFFERENT THAN THOSE DISPLAYED IN PHOTO. WE RESERVE THE RIGHT TO SUBSTITUTE DIFFERENT STYLES. Copyright © Islandtropicalgifts.Inc 1991-2007. All Rights Reserved.